|
| 1. |
What is Business Internet Banking? |
| |
Business Internet Banking is an online banking service specially designed for the Sole-proprietor, Partnerships, Commercial and Corporate customers. With this facility, you can now access real time financial information and transact online even after banking hours. |
|
back to top |
| 2. |
Why should I subscribe to EON Bank’s Business Internet Banking? |
| |
EON Bank’s Business Internet Banking is easy to use, convenient, mobile, accessible, safe and secure. Most importantly, it is hassle free. No gimmicks, just simplicity and functionality for all your business banking needs. |
|
back to top |
| 3. |
What does EON Bank’s Business Internet Banking have to offer? |
| |
EON Bank’s Business Internet Banking provides online cash flow management functions such as:
a) Access to financial information
b) Payment solutions
c) Remittance services
d) Cheque services
e) Trade services
We offer 2 different modules to cater your business banking needs.
a) Inquiry Module
This module offers real time inquiry of all financial information such as:
• Account Services
• Cheque Services
• Trade Inquiry
b) Transactional Module (including Inquiry Module)
This module offers secure and flexible payment services which include:
• Fund Transfer
• Bulk Services
• Cheque Services
• Remittance
• Bill Payment
|
|
back to top |
| 4. |
How do I apply for the Business Internet Banking? |
| |
To apply, download the application form and relevant documents. Alternatively, you may also obtain the forms from your nearest EON Bank branch.
Fill it up and send it back to us at
Internet Banking & E-Channels Department
EON Bank Berhad
10th Floor, Menara EON Bank
288 Jalan Raja Laut
50350 Kuala Lumpur
Should you require any assistance in filling up the application form, kindly contact our designated support personnel at +603-2771 8886 and we will guide you through completing the application form.
Alternatively, you may forward any inquiries to our e-mail address at echannels@eonbank.com.my
Click here to download the application form and the relevant documents.
|
|
back to top |
| 5. |
I have sent the application form. What happens next? |
| |
Once we have completed processing your application, we shall send you a Welcome pack. The content varies depending on the module that you have signed up for.
When you receive the pack, you will need to return the acknowledgement slip to us. We will activate your account when we receive your acknowledgement via mail/courier.
|
|
back to top |
| 6. |
The acknowledgement has been sent back but I am still unable to access my account. |
| |
We shall grant you the access upon receipt of the acknowledgement slip. It is processed on business days only.
If this matter still persists, contact us at +603 2771 8886 or drop us an email at echannels@eonbank.com.my for assistance.
|
|
back to top |
| 7. |
What do I do next once I am in www.eonbank.com.my? |
| |
Click on the Business Internet Banking Login button. You will then be redirected to the Business Internet Banking Login page. Then, you will have to type in your Company ID, User ID and Password.
Upon successful login, you (the Company Administrator) will be required to manage and create the users for the first time. Upon completion, the designated users can begin using our services.
|
|
back to top |
| 8. |
I received an email / phone call from someone claiming to be an authorized personnel from EON Bank requesting me to divulge my Business Internet Banking Company ID, User ID and Password. What should I do? |
| |
You should never divulge your Business Internet Banking, User ID or Password to anyone. It is EON Bank’s policy to never ask for such information from our customers.
Should you receive any such requests, record the phone number of the caller and immediately inform EON Bank of any such occurrences.
You should never respond to any such emails and do not attempt to connect to our Business Internet Banking website using any links displayed in such emails. We recommend that you immediately delete such emails and immediately inform us on such incidences. |
|
back to top |
| 9. |
What should I do if couldn’t login after 3 attempts or forgot my password? |
| |
There could be several possibilities:
• You have entered an invalid username or password
• Session has taken too long/timed out due to poor internet connection
* Reminder:
Password is case sensitive.
Should your account be locked from being accessed, the rectification is access dependant.
• For Company Administrator, contact our Operations & Support* at +603 2771 8886
• For company signatories and users, contact your Company Administrator to unlock or reset the password.
|
|
back to top |
| 10. |
Who do I contact should I need assistance? |
| |
Please contact our Operations & Support* at +603 2771 8886 should you require any assistance.
* Operations & Support can be reached during business hours only from 8.45am till 5.45pm (Monday – Thursday and 8.45am till 4.45pm on Friday except on Saturday, Sunday and Public holidays)
|
| |
back to top |