No. you will need either an EON Bank ATM card or an EON Bank Credit Card with PIN to be able to subscribe for our EON Bank Internet Banking services.

EON Bank’s policy requires that all EON Bank Internet Banking accounts enable to fulfill the “Solely” or “Any One To Sign” signatory conditions.

• Click on the ‘Personal Login’ button. You will then be redirected to the EON Bank Internet Banking Login page
• Click on ‘First Time User’
• Enter your 16 digit ATM or Credit Card number
• Enter your T-PIN. How do I get my T-PIN?
• Create your User ID & Password and enter your personal information
• Upon completion, you can access your EON Bank Internet Banking account!
  

T-PIN is used for the following transactions:

• First Time User Registration for Personal Internet Banking
• Retrieving a forgotten User ID and Password
• Changing of registration mobile phone numbers for receiving TACs
  

a) To Register to Internet Banking as First Time User, kindly follow the steps below:

• From the homepage, click on ‘First Time User’ and then ‘Get a T-PIN’ link
• Select your preference T-PIN request method (Debit or Credit Card)
• Fill in the required information and click ‘Next’ to proceed
• A T-PIN will be sent to your registered mobile number
• Proceed to ‘First Time User Registration’

b) To retrieve a Forgotten User ID and Change Password, kindly follow the steps below:

• Click on ‘Forgot User ID’ in the login page and then ‘Get a T-PIN’ link
• Select your preference T-PIN request method (Debit or Credit Card)
• Fill in the required information and click ‘Next’ to proceed
• A T-PIN will be sent to your registered mobile number
• Proceed to ‘First Time User Registration’

c) To change your registered mobile phone number, please Login to your Personal Internet Banking and follow the steps below:

• Select ‘My Profile’ and then ‘Change Mobile Phone Number’
• Click on the ‘Get a T-PIN’ link and select your preference T-PIN request method (Debit or Credit Card)
• Fill in the required information and click ‘Next’ to proceed
• A T-PIN will be sent to your registered mobile number

Alternatively, you can create your own T-PIN at any EON Bank Group ATM nationwide. This service is available to all savings and current account as well as credit card customers with an ATM or Credit Card. Once you have accesses your account at ATM, kindly follow the following steps to create your T-PIN:

• Select ‘Others’ and then ‘Others’ again on the next screen
• Select ‘Internet Banking T-PIN Request’
• Enter a ‘6 digit number’ of your choice
• Re-enter the 6 digit number
• A message stating ‘Your T-PIN is accepted’ will appear. Please memorise your T-PIN and proceed to www.eonbank.com.my.
  

(Never reveal your T-PIN to anyone)

A Transaction Authentication Code (TAC) is a second level authentication code required for performing third party funds transfer from EON Bank accounts, Interbank Giro (IBG) Fund Transfer and bill payments. It gives you an added layer of security to ensure that all such transactions are only performed upon your confirmation.

A TAC can be requested through the EON Bank Internet Banking menu once you have logged in. A unique 6 digit code will be sent to your registered mobile phone.

To request a TAC, just follow the steps:

• Login to EON Bank Internet Banking
• Select ‘TAC’ and then ‘Request TAC’
• Click on the ‘Request TAC’ button.
• Your TAC will then be sent via SMS to your registered mobile phone number.
  

Yes, you can. In fact you may perform an unlimited number of transactions with the same TAC since it is valid throughout the entire session for every request.

Should you have no further use of the TAC, it is advisable to invalidate it. It can be invalidated in the TAC menu. This is to prevent any unauthorized usage.

Login to EON Bank Internet Banking. Please follow the following steps:

• Select ‘My Profile’ and then ‘Change Mobile Phone Number’
• Click on the ‘Get a T-PIN’ link and get your T-PIN Online. How do I create a T-PIN?
• Enter the ‘New Mobile Phone No.’
• Enter the ‘ATM/Credit Card No.’
• Enter the T-PIN
• Click on ‘Submit’
• Upon completion, future TAC request will be sent to your new mobile number
  

To retrieve a Forgotten User ID and Change Password, you need to request for a T-PIN to proceed. How do I request for a T-PIN?. Then follow the steps instructed and proceed to retrieve your User ID or rest your password.

• Click on ‘My Profile’
• Select ‘Change Password’
• Enter the ‘Old Password’
• Enter the ‘New Password’
• Confirm your New Password
• Click on ‘Submit’

If you fail to login after 3 attempts, please ensure that your account is not being locked from being accesses. Should your account be locked from being accessed, kindly contact our 24-Hour Contact Center at +603 2616 1133 for assistance.

* Reminder: password is a case sensitive, so kindly check whether your keyboard caps lock is on or off.

You can view your account transaction for the current month and up to the previous 3 months’ transaction history.

Yes. You can reload your Prepaid Services with your Credit Card. For more information, please click here

No. Current you are not able to pay bills with your credit cards.

Yes. You can redeem your Bonus Plus Point online. For more information, please click here

You can transfer your funds within your own Savings/Current Accounts maintain in EON Bank, to third party accounts within EON Bank or to other bank’s account by performing Interbank Fund Transfer (IBG)

To perform a Standing Instruction to pay your bills/fund transfer, kindly follow the steps of bill payments.
However, remember to select “Scheduling” for the Mode of Transfer. The choose either to pay the bill(s) in schedule “One Time Transfer” or schedules “Recurring Transfer”. Once ready, click on “Submit” and enter the requested TAC to complete the process.

In ‘My Profile’, you can perform the following:

• Manage Notification and Alert
• Manage transaction Limit
• Change Password
• Change Mobile Phone Number
• Change particulars
• Favorite Transactions
• Account Personalisation
  

You will need to have a valid e-mail address or mobile number which can receive SMS. It depends on the type of services that you intended to subscribe to.

Once you have successfully logged in, proceed with the below:

• Select ‘My Profile’
• Select ‘Manage Notification & Alert’
• Choose either Transaction Notification Service or transaction Alert Service
• Select ‘Subscribe Now’
• Select your preferred communication method – SMS or Email
• Select the transaction type to receive the notification or alert
• Click on ‘Submit’ to complete the process
  

This is a new feature made available to all registered EON Bank Internet Banking user to allow easier association of the bank accounts/products and the flexibility to personalize your accounts when accessing the Personal Internet Banking.

You may choose to rename products that you have with us such as Current/Savings Account, Fixed Deposit, Credit Cards, Mortgages etc. For more information, please click here.

The slow response that you are experiencing could be due to the following:

• The Internet Service Provider, local Area Network or our system are operating slowly.
• You are not using the recommended browser.
• Your computer could be infected with malicious programs or viruses/spyware
  

You should first ensure that your internet connection is active. After that, ensure that your internet browser is not configured to block access to EON Bank’s Internet banking site.

Please ensure that you have key in your USER ID and password correctly. Remember that password us case sensitive, so kindly counter check whether your keyboard caps is on or off.

We conduct daily maintenance from 12.00 midnight onwards. It would usually take up to a few hours to complete the entire process.

Therefore, you may encounter difficulties in registering for a User login or making any transactions. However, for existing users, you may still continue to access and view your account balances.

Our Internet Banking is a Verisign certified website. Verisign is a global digital certificate authority ensuring the authenticity of website. It is also an SSL compliant website with a 128-bit strong encryption. This means that information sent between the user and the bank is secure.

We also do not allow multiple simultaneous logins and you will automatically be logged out after 10 minutes on inactivity to ensure that there will not be any unauthorized access into your online banking.

You should never reveal your EON Bank Internet Banking User ID or Password to anyone. It is EON Bank’s policy to never ask for such information from our customers.

Should you receive any such requests, record the phone number of the caller and immediately inform EON Bank of any such occurrences