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| 1. |
What is Internet Banking? |
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It is currently the most frequently used alternative channel to carry out your usual “over-the-counter” transactions. You could transfer funds, check your balances, pay your bills, credit cards, hire-purchase or even home loans. All this is now possible with Internet Banking. |
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| 2. |
How do I access my own Personal Internet Banking service? |
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You will need a valid EON Bank Credit card or a Savings/Current account with an ATM card. Proceed to the nearest EON Bank ATM to create your T-PIN. |
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| 3. |
How do I create a T-PIN? |
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Once you have accessed your account at the ATM, kindly follow the following steps to create your T-PIN.
- Select > Others
- Select > Others again
- Select > Internet Banking T-Pin Request
- Enter your own 6 digit PIN
- Re-enter the 6 digit PIN
A message stating “Your T-PIN is accepted” will appear upon successful completion of this process.
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| 4. |
What do I do next once I am in www.eonbank.com.my? |
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Click on the Personal Login button. You will then be redirected to the Personal Internet Banking Login page. Click on First Time User, then you will have to fill in your 16 digit ATM or Credit Card number and the T-PIN.
Upon successful login, you will be required to fill in your particulars for us to know you more. Upon completion, you can begin using our services.
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| 5. |
Can I view my account balances online? |
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Yes, you may view all the accounts that are active with EON Bank such as Savings/Current, Credit Card(s), Hire Purchase, Fixed Deposits and Home Loans. |
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| 6. |
Can I make fund transfers to EON Bank accounts or to another bank? |
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Yes, it is possible. Making fund transfers to EON Bank accounts is free of charge. As for making Interbank Giro fund transfers* (IBG) to another bank, it can be made as long as it is to a participating MEPS member bank. Please click here to view the list of banks.
Finally, a TAC is required to complete the transaction. What is a TAC?
*Standard bank charges apply for every transaction.
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| 7. |
What details do I need before I can make repayment(s)? |
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Whichever account you decide to pay for, all you need is the credit card number, vehicle registration number or housing loan account that you would like to settle. There’s no additional charges incurred and is valid for EON Bank products only. Finally, a TAC is required to complete the transaction. What is a TAC? |
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| 8. |
What details do I need before I can make bill payment(s)? |
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Select from our list of bill payees available. Then, enter the Bill Account No. and Bill Reference No. that you intend to pay. Finally, a TAC is required to complete the transaction. What is a TAC?
If this bill is a monthly subscription, we suggest to have the account registered in the My Favourite List section for future convenience. You may also edit it in Manage Favourite List at any time should you decide to remove the account from your list.
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| 9. |
Are Third Party Payment services available? |
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Yes, we do have this feature. Please click here to find out more. |
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| 10. |
Can I perform online mobile prepaid reload? |
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Yes, you can. To find out more, please click here. |
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| 11. |
What is Account Personalisation? |
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A new feature made available to all registered www.eonbank.com.my Personal Internet Banking users to allow easier association of the bank accounts/products and the flexibility to personalise your accounts when accessing the Personal Internet Banking.
You may choose to rename products that you have with us such as Current/Savings Account, Fixed Deposits, Credit Card, Mortgages etc. Please click here to find out more. |
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| 12. |
What is Colour Theme Personalisation? |
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This is a new free feature that allows all registered EON Bank Personal Internet Banking users to personalise their colour theme when accessing their Personal Internet Banking account. Please click here to find out more. |
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| 13. |
What is Transaction Limit Maintenance? |
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This feature allows you to customize your daily transaction limit for every transaction type. You may set it up to a maximum of RM5,000 per transaction type per day (except for Prepaid Reloads which are at RM500).
Once you have entered your desired transaction limit, a TAC will be required to complete the process. |
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| 14. |
What if I decide to change the Transaction Limit? |
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You may change the limit to any amount between RM0 till RM5,000 at any time. There is also a default limit if you decide to reset the transaction limit. Any revisions made will require a TAC to complete the change(s). |
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| 15. |
Do you have a Transaction Notification & Alert Service? |
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Yes, we do have this feature. Please click here to find out more. |
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| 16. |
What is a Transaction Authentication Code (TAC)? |
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A Transaction Authentication Code or TAC is a second level authentication code required for performing third party funds transfers to EON Bank accounts, Interbank Giro (IBG) funds transfer and bill payments.
It gives you and added layer of security to ensure that all such transactions are only performed upon your confirmation.
A TAC can be requested through the Personal Internet Banking menu once you have logged in. A unique 6 digit code will be sent to your registered mobile phone.
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| 17. |
Can I re-use the same TAC for other transactions? |
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Yes, you can. In fact you may perform an unlimited number of transactions with the same TAC since it is valid throughout the entire session for every request.
Should you have no further use of the TAC, it is advisable to invalidate it. It can be invalidated in the TAC menu. This is to prevent any unauthorized usage. |
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| 18. |
How do I register my mobile phone number to receive TACs? |
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During your First Time User login for the Personal Internet Banking service, you will be requested to enter your mobile phone number. A TAC will be automatically sent to this registered mobile phone number upon every request. |
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| 19. |
I have changed my mobile phone number. How do I register this new number so that a TAC can be sent to my new number instead? |
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You will need to request for a new T-PIN from any EON Bank ATM first. Then login via Personal Internet Banking. Please follow the following steps.
- Click on My Profile
- Select Change Mobile Phone Number
- Enter the New Mobile Phone No.
- Enter the ATM/Credit Card No.
- Enter the T-PIN
- Click on Submit upon completion
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| 20. |
I received an email/phone call from someone claiming to be an authorized personnel from EON Bank requesting me to reveal my Personal Internet Banking User ID and Password. What should I do? |
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You should never reveal your Personal Internet Banking User ID or Password to anyone. It is EON Bank’s policy to never ask for such information from our customers.
Should you receive any such requests, record the phone number of the caller and immediately inform EON Bank of any such occurrences.
You should never respond to any such emails and do not attempt to connect to our Personal Internet Banking website using any links displayed in such emails. We recommend that you immediately delete such emails and immediately inform us on such incidences.
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| 21. |
How secure is the Personal Internet Banking? |
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Our Internet Banking is a Verisign certified website. Verisign is a global digital certificate authority ensuring the authenticity of websites.
It is also an SSL compliant website with a 128-bit strong encryption. This means that information sent between the user and the bank is secured.
Should you leave your Internet Banking page idle for 10 minutes or more, our system will automatically terminate your session to ensure that there will not be any unauthorized access into your online banking accounts.
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| 22. |
What if I couldn’t login after three attempts? |
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There could be several possibilities:
- You have entered an invalid username or password
- Session has taken too long/timed out due to poor Internet connection
* Reminder:
Password is case sensitive.
Should your account be locked from being accessed, kindly contact our 24-Hour Contact Centre for assistance.
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| 23. |
What should I do if forget or lose my password? |
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You will need to re-create a T-PIN via an EON Bank ATM and proceed to www.eonbank.com.my. Click on the Forgotten Password in the Registered User Login page. You will need your ATM or Credit Card number together with the newly created T-PIN. |
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| 24. |
I tried to register or make payments after 12:00 midnight but an error message frequently appears. Why is it so? |
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We conduct daily maintenance from 12:00 midnight onwards. It would usually take up to a few hours to complete the entire process.
Therefore, you may encounter difficulties in registering for a User Login or making any transactions. However, for existing users, you may still continue to access and view your account balances. |
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| 25. |
Who do I contact should I need assistance? |
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Please contact our 24-Hour Contact Centre at +603 2616 1133 should you require any assistance. |
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