What is Mobile Prepaid Reload Service?
This is a feature that enables Personal Internet Banking users to reload mobile prepaid airtime.

This service is extended for both, Reload Prepaid and IDD/STD

What is the difference between Reload Prepaid and IDD/STD?
Reload Prepaid is a purchase of credit/top-up for the mobile phone services and is applicable for mobile prepaid subscribers only.

IDD is International Direct Dialing and STD is a standard call or long distance local dialing, dialed by the caller directly without an operator intervention. IDD/STD reload is applicable for both mobile prepaid subscribers and post-paid subscribers.

How can I use this feature?
All you need is a valid savings/current account with an ATM/Debit Card or a Credit Card holder and register as Personal Internet Banking users. Get a T-PIN here to register for Personal Internet Banking.

How do I pay to reload airtime for Reload Prepaid or IDD/STD?
We will credit the amount of the reload airtime from the account that you wish to pay from. You can choose to pay either from your Currents/Savings account or even from your Credit Card.

How do I reload my airtime for Reload Prepaid or IDD/STD?
Once you have login to Personal Internet Banking, kindly follow the steps as listed below:

Upon completion, you will see an on-screen acknowledgement. Then, you will receive an SMS from your mobile telecommunications provider.

Do I need to re-enter the TAC every time I reload my airtime?
No, it is required for the first time only for every new number you intend to reload. Subsequently, we make it convenient for you to reload for the same mobile number with ease.

What are the denomination reload values available?

Currently, Hotlink reloads are only available for ATM/Debit Card holders.

What are the denomination reload values available for IDD/STD?

DiGi Chatz	Hallo	iTalk Mobile	Jet Coupon	Packet 1	RedTone Plus	Time Kontact	TM Net
RM 30	RM 10	RM 10	RM 20	RM 20	RM 10	RM 20	RM 20
RM 50		RM 20	RM 50	RM 50	RM 30	RM 30
RM 100		RM 30			RM 50	RM 50
		RM 50

What is the daily transaction limit for Prepaid Services?
You may perform up to an accumulated transaction limit of RM500 per day.

Do I need to re-enter the TAC every time I reload my airtime?
No, it is required for the first time only for every new number you intend to reload. Subsequently, we make it convenient for you to reload for the same mobile number with ease.

How do I change the reload value or the account to debit from?
Just click on the mobile number in the Prepaid Reload or IDD/STD screen and the options will be made available to make the necessary changes.

Can I change the mobile number to be reloaded?
Yes. You can remove your previous mobile number and update the new mobile number. Alternatively, you can just add the new mobile number to be reloaded into the favorite list. A TAC will be required to complete your request.

What if I have selected a wrong product or entered a wrong mobile number?
The amount will be debited from your account once the transaction has been confirmed and approved. Unfortunately, the charges cannot be reversed.

I have not received my airtime but the amount has deducted from my account. What should I do?
Please call our 24-Hour contact Centre at +603 2616 1133 or send us a message via your Message Menu to inform us about the issues.

Who do I contact should I need assistance?
Please call our 24-Hour Contact Centre at +603 2616 1133 should you require any assistance.